Community Liaison Officer

Caring for our city, creating a future for all

Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision.

Be part of a purpose-led organisation with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions.

About the role

Reporting to the Manager City Cleansing and Resource Recovery, you will act as the key point of contact between the City Cleansing and Resource Recovery team and the community. You will also ensure timely and accurate handling of community concerns, provide effective communication, and maintain high standards of customer service while addressing and resolving escalated issues.

To be successful in this role you will have:

• Certificate IV or equivalent experience in customer service, communications, or a related field.
• Demonstrated experience managing customer or community relations in an operational setting, with a strong focus on proactive service.
• Proven ability to manage escalated service issues and complex community concerns with professionalism, empathy, discretion, and problem-solving skills.
• Excellent communication, interpersonal and stakeholder engagement skills, with the ability to build strong relationships.
• Strong organisational and analytical skills to track issues, interrogate systems, review data, and identify improvement opportunities.
• Strong written skills, including preparing accurate and clear correspondence.
• Ability to work collaboratively across teams and engage with diverse stakeholders.
• Proficiency in technology and data systems for tracking and reporting community interactions.
• Understanding of local government operations and the regulatory environment.

Download position description.

This role has the option of a rostered day off each month, known as a 19-day month.

The recommended applicant must complete a pre-employment health declaration.

Applications must be submitted online by 11:59pm, Thursday 26 March 2026.

For more information, contact James Whitney, Manager City Cleansing & Resource Recovery on 0488 577 840.

What we can offer you

You’ll work with passionate, welcoming and supportive people who care for our communities and create a future for all.

Flexible working

• 3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance
• Collaborative approach to flexible working
• City centre head office, with many public transport options.

Professional development

• Leadership and management development program
• Further education program providing reimbursement of course fees, and study and exam leave
• Opportunity to attend external courses and conferences
• Long service and employee recognition awards
• Employee assistance program offering free, confidential counselling

Supporting families

• 26 weeks paid parental leave and 6 weeks paid partner leave
• Paid and unpaid adoption and long-term fostering leave
• Paid superannuation for up to 52 weeks of parental leave
• Part-time and job-sharing options available
• Supportive return-to-work environment

Inclusive culture

• Recognised as an Inclusive Employer by the Diversity Council of Australia
• Active employee networks including City Women, City Pride, DiverseCity, Inclusive City, Young Professionals and Aboriginal and Torres Strait Islander network
• Recognised family inclusive workplace
• Veteran employment supporter

Find out why a career at the City of Sydney might be right for you.

How to apply

We welcome candidates from all backgrounds in a workplace as diverse as our communities. We’re passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women.

All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us.

We’re a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at  [email protected] or 02 9265 9333.

Select ‘apply now’ to submit your resume and selection criteria.