Manager Service Improvement and Partnerships

• Work Type/s: full time, ongoing contract
• Location: Based in Melbourne (Fitzroy North)
• Applications close: 24 April 2025

This role is open only to Aboriginal and/or Torres Strait Islander candidates. 

Aboriginal Housing Victoria’s vision is to ensure that Aboriginal Victorians secure appropriate, affordable housing as a pathway to better lives and stronger communities.

Aboriginal Housing Victoria (AHV) is an Aboriginal[1] community organisation responsible for managing more than 1,600 rental properties for Aboriginal people living in Victoria.

Our vision is to ensure that Aboriginal Victorians secure appropriate, affordable housing as a pathway to better lives and stronger communities.

In addition to being the largest Aboriginal Registered Housing Agency in Australia, AHV is the lead agency for Victoria’s Aboriginal housing and homelessness policy, Mana-na woorn-tyeen maar-takoort. As the housing and homeless policy lead in the Victorian Aboriginal community, AHV has responsibility to work in partnership with the Government to secure the resources and reforms to implement the policy, while we support sector development to empower Victoria’s Aboriginal community to determine its chosen housing future.

AHV's housing services are targeted to those most in need of support. Through the provision of secure housing by an Aboriginal rental provider, AHV helps strengthen and maintain Aboriginal communities and cultural ties.

We are seeking applications from highly motivated, reliable people who are keen to work in an Aboriginal organisation that is taking the next step towards self-determination and self-management by ensuring that the organisation is able to maintain a sustainable and financially viable housing portfolio across Victoria for Aboriginal people.

As Manager Service Improvement and Partnerships, you are responsible for leading our approach to partnerships that shape and drive organisational change that ensures our community receive the best possible services. You are outcomes focused, self-motivated and have a strong ability to build and sustain professional relationships.

The Manager Service Improvement and Partnerships will work collaboratively to identify and deliver new program and partnership opportunities with a focus on our community using a range of available data and information. They will be delivered in a prioritised and planned way which ensures expected benefits for community and teams are realised.

Further, you will oversee service delivery redesign that simplifies processes for teams and deliver a more positive customer experience. You support operational teams to provide best practice, renter centric services with a culturally sensitive lens. Key attributes and skills required for the role include:

• Awareness and appreciation of Aboriginal societies and cultures and an understanding of the issues affecting Aboriginal people in contemporary Australia and the diversity of circumstances of Aboriginal people.
• Knowledge and experience of community housing and operating within the legislative/regulatory environment of the Residential Tenancies Act and Housing Act (desirable)
• Building and maintaining positive, productive and mutually beneficial working relationships, internal and external to AHV; establishing networks across the community to facilitate AHV objectives; identifying and balancing the unique needs of individuals, groups and AHV to achieve mutually beneficial outcomes
• Identifying, analysing and understanding issues and problems; comparing information from different sources; suggesting action and providing advice upon which effective decisions can be based.
• Exceptionally organised with strong project management skills, the ability to handle multiple tasks and prioritise effectively to ensure successful project completion.
• Strong interpersonal skills and the ability to negotiate and communicate across all levels of the organisation.

This role is open only to Aboriginal and/or Torres Strait Islander candidates. 

This position will be based in our Fitzroy North office with travel required.

To apply, please submit a resume and cover letter addressing the key selection criteria in the position description at https://www.ahvic.org.au/about/ahv-careers by COB 24 April 2025.

Applications should be sent to [email protected] using the subject line: Manager SIP

Please direct enquiries about the position to Rian on 0459 100 313.

[1] Throughout this document the term “Aboriginal” is used to refer to both Aboriginal and Torres Strait Islander people.