Destination Ambassador Supervisor

• Sydney CBD location
• Part Time/Permanent - 30 hours per week
• $61,893 per annum plus superannuation

Caring for our city, creating a future for all

Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision.

Be part of a purpose-led organisation with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions.

About the role

This is a targeted Aboriginal and Torres Strait Islander position. Preference will be given to applicants of Aboriginal and/or Torres Strait Islander descent. The City of Sydney Council currently holds an exemption under section 126 of the Anti-Discrimination Act 1977 in relation to its targeted recruiting programs. 

The City of Sydney is seeking an enthusiastic Destination Ambassador Supervisor to support the delivery of high-quality visitor services across the city, including Visitor Service locations, Roaming Ambassadors, Cruise Meet & Greet and special events.

This role plays a key part in supporting and guiding volunteer Sydney Ambassadors, providing accurate visitor information, and promoting Aboriginal and Torres Strait Islander cultural tourism experiences as part of the Sydney Ambassador Program.

You will provide on-shift supervision, training and support to volunteers, ensure correct information and WHS practices are followed, and build strong relationships with internal teams and external Aboriginal and Torres Strait Islander stakeholders.

We’re looking for someone with: 

• strong knowledge of Sydney, NSW tourism and visitor experiences, including Aboriginal and Torres Strait Islander cultural tourism
• understanding of local Aboriginal and Torres Strait Islander history, communities and cultural protocols
• confident communicator with a strong customer service focus
• comfortable supervising and supporting volunteers in a dynamic, public-facing environment
• available to work a rotating 7-day roster across visitor services and events.

Join a program that showcases Sydney to the world while celebrating and strengthening Aboriginal and Torres Strait Islander culture and perspectives.

Download position description.

The recommended applicant must complete a pre-employment health declaration and a criminal history check.

Applications must be submitted online by 11:59pm, Wednesday 4th March

For more information, contact Mirianne Whitlock, Visitor Services Coordinator, on 02 9265 9898

What we can offer you

You’ll work with passionate, welcoming and supportive people who care for our communities and create a future for all.

Flexible working

• 3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance
• Collaborative approach to flexible working
• City centre head office, with many public transport options.

Professional development

• Leadership and management development program
• Further education program providing reimbursement of course fees, and study and exam leave
• Opportunity to attend external courses and conferences
• Long service and employee recognition awards
• Employee assistance program offering free, confidential counselling

Supporting families

• 26 weeks paid parental leave and 6 weeks paid partner leave
• Paid and unpaid adoption and long-term fostering leave
• Paid superannuation for up to 52 weeks of parental leave
• Part-time and job-sharing options available
• Supportive return-to-work environment

Inclusive culture

• Recognised as an Inclusive Employer by the Diversity Council of Australia
• Active employee networks including City Women, City Pride, DiverseCity, Inclusive City, Young Professionals and Aboriginal and Torres Strait Islander network
• Recognised family inclusive workplace
• Veteran employment supporter

Find out why a career at the City of Sydney might be right for you.

How to apply

We welcome candidates from all backgrounds in a workplace as diverse as our communities. We’re passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women.

All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us.

We’re a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at  [email protected] or 02 9265 9333.

Select ‘apply now’ to submit your resume and selection criteria.